C-Edge Technologies rated at the highest level of a prestigious IT service industry benchmark. C-Edge Technology announces that its has been successfully appraised at level 5 of the CMMI Institute’s Capability Maturity Model Integration (CMMI)®. The appraisal was performed by SPA Enterprise Services. CMMI Institute is the global leader in the advancement of best practices in people, process and technology.
CMMI is a capability improvement framework that provides organizations with the essential elements of effective processes that ultimately improve their performance. This milestone not only credits C-Edge’s commitment towards process maturity but also its approach towards delivery excellence and service quality. An appraisal at maturity level 5 indicates that the organization is performing at an “optimizing” level. At this level, an organization continually improves its process based on a quantitative approach to understand the variation inherent in the process and cause of process outcomes.
The appraisal process done by CMMI covers the service operations of C-Edge, across service delivery units such as Production Support and Operations, General Ledger, Parameter, ATM Services, Development, Testing, Implementation, Network, Critical Data Center, IDM, BRMs, Service Helpdesk and is the best endorsement for the mature and standard-compliant process framework employed by the company, resulting in proven delivery capabilities for software that is defect-free and conforming to customer requirements.
We are pleased to share that our teams, have been able to demonstrate the best-in-class practices that we adhere to in the work that we do. This industry benchmark reinforces our commitment to our customers in offering higher levels of service-level reliability, accuracy and predictability and equips us to deliver the best in class service experience for our clients.